Support
How can we help?
Quick answers below. Can't find yours? Write to us and we'll get back to you.
In danger right now?Dring isn't an emergency service. If there's a fire, a smell of gas or someone is hurt, call 112 in Belgium and France, or 911 in Canada and the United States.
Write to support
Questions about a request, a job, your leads or your account. Tell us the email address you use in the app.
[email protected]Privacy and your data
Access, correct or delete your personal data. See our privacy policy or how to delete your account.
[email protected]For clients
How much does Dring cost?
Posting a request is free. You pay the pro directly for the work, at the price you agree with them before they start. Dring doesn't set prices or handle payment for the work.
Who can see my address and phone number?
When you post a request, pros nearby who do that trade see the trade, the property type, your description, how urgent it is, your town and the distance in whole kilometres. They don't get your name, exact address, access details or phone number: these go only to the pro you confirm, and the address is hidden again once the job is over. If you message a pro who accepted, the notification shows them your first name.
How does the PIN work?
When you confirm a pro, the app shows you a 4-digit PIN. Give it to the pro in person when they arrive: they enter it in their app, which proves they're at your address. Never send the PIN by message or phone. After several wrong attempts, the PIN is locked for a while for your safety.
I have to confirm the pro. Why?
So you decide who comes to your home. When a pro accepts, you see their name, company, rating, number of reviews and completed jobs, and their reliability score. Confirm them within 30 minutes, or your request is offered to other pros.
What if no pro accepts?
Your request stays open for the time you chose, from 1 hour to 3 days. If nobody accepts before it expires, post it again: more pros may be available.
Can I cancel a request?
Yes, at any time before the work starts. If a pro had already accepted, they're notified automatically.
Something went wrong with a job.
Rate the job honestly in the app, then write to [email protected] with the date and the trade. The contract for the work is between you and the pro, but we look into every report and can suspend accounts that break our terms.
For pros
How do leads work?
Leads are prepaid credits. Accepting a job uses 1 lead for a residential job and 2 for a commercial or industrial one. You buy packs in the app; prices are shown before you pay.
When are leads refunded?
Automatically, when the client cancels before the work starts, declines you, or doesn't confirm you within 30 minutes. Leads aren't refunded if you withdraw after accepting.
Do leads expire?
No. Unused leads stay in your balance.
How do I pay for leads?
By card, through Stripe, in the app. Your card details never pass through Dring.
Why does Dring use my location in the background?
To send you jobs near you, even when the app is closed, while you're set to available. Switch to unavailable and tracking stops. A client sees your position only during a job they confirmed you for.
I'm not getting job alerts.
Check that you're available, that notifications and location are allowed for Dring, and, on Android, that battery optimisation is turned off for the app. On some phones, also allow background data.
Your account
I didn't get the confirmation email.
Check your spam folder. You can ask for a new link from the sign-in screen with “Resend confirmation email”.
I forgot my password.
Tap “Forgot password?” on the sign-in screen and we'll email you a link to choose a new one.
How do I change the language?
Open your profile in the app and pick English, French, Spanish, Italian or German.
How do I delete my account?
In the app: Profile, then “Delete my account”. Or email [email protected] from your account's address. Full details.